REPLACEMENT AND REFUND POLICY

At IMT Craft Studio, our top priority is ensuring you're satisfied with your purchase. If something isn't up to your expectations, please reach out to us at support@imadethis.art, and we'll do our best to address the issue.

Kindly note that we have a 30-day policy for replacement or refund requests. If it's been over 30 days since your purchase, we regret that we can't process a replacement or refund for you.

By placing an order, you agree to the terms outlined below:

  • We currently do not accept returns. However, if your item is faulty, there's no need to send it back. We'll send you a replacement at no extra charge.
  • Due to hygiene considerations and the personalized nature of our products, we don't offer exchanges or full refunds unless the product you receive:
    • Is significantly different from its description or preview.
    • Is damaged due to our manufacturing process or during shipping.
    • Isn't the item you ordered.

INSURANCE: If you haven't received your order 30 days after purchase, we'll provide a full refund.

PLEASE NOTE: We generally don't offer refunds or replacements for errors made by the customer, such as:

  • Choosing the wrong size, design, or color.
  • Providing an incorrect address.
  • Not reviewing the design thoroughly before purchase. Ensure you check your order details before finalizing the purchase.
  • There might be a 20% variance between the product images and the actual item in terms of color due to lighting during photoshoots or monitor displays.

HOW TO FILE A CLAIM? If you need to file a claim, email us at support@imadethis.art with:

  • Your order number.
  • Photos or videos of the defective product.
  • For printing errors, include photos of the mistake.
  • For size or placement issues, include photos with a measuring tape or ruler.
  • If items are missing, send a photo of the package you received, including the shipping label and the items inside.

Our team will review your claim. If your product is eligible, we'll send a replacement at no extra cost. In rare cases where a replacement isn't possible, we'll refund the full cost of the product, including shipping.

REPLACEMENT/REFUND PROCEDURE Since our products are custom-made, we don't accept returns. You can choose to donate, keep, or dispose of them. Replacements will be processed in the same timeframe as regular orders. For refunds, once processed, it may take a few days (depending on your bank) for the funds to reflect in your account.